This document represents a binding agreement ("Agreement") between:
Provider: Rent Pay ("we", "us", "our"), a company registered in Uganda, located at Plot 15A Ntinda - Nakawa Road, Kampala, Uganda.
Client: The individual or company ("you", "your") that registers for and uses the Rent Pay platform.
This Agreement governs your use of the Rent Pay software-as-a-service platform and its associated services (collectively, the "Services"). By using the Services, you agree to these terms.
1.1. Platform Services: The Provider offers access to the Rent Pay platform, which includes tools for Mobile Money Collections, KYC Facilities, Sales Support, Bulk Payments, API Services, and recording cash transactions.
1.2. Professional Services: The Provider also offers Customization, Domain Name Registration and Hosting, Digital Advertising, and Consultancy services. These may be subject to a separate Statement of Work (SOW) or agreement.
1.3. Platform Engine: Rent Pay platform is powered through bank FinTechs regulated by the Bank of Uganda.
2.1. Registration: You must provide accurate and complete information when registering for an account.
2.2. Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must notify the Provider immediately of any unauthorized use.
3.1. Lawful Use: You agree to use the Services only for legitimate business purposes and in full compliance with all applicable Ugandan laws.
3.2. Data Accuracy: You are responsible for the accuracy, legality, and validity of all data you input into the platform.
3.3. Prohibited Activities: The Services must not be used for illegal activities such as money laundering, fraud, terrorism financing, or any other unethical conduct. The Provider reserves the right to suspend or terminate any account suspected of engaging in such activities.
3.4. Cooperation: You agree to cooperate with the Provider to investigate any suspected breaches of this Agreement or applicable law.
4.1. Payment Obligation: You agree to pay all fees associated with the Services you use, as detailed in the pricing schedule provided to you.
4.2. Prefunding: Services such as Value-Added Services, Bulk Payments, and System Cash/Float Transactions require prefunding to be processed.
4.3. Invoicing & Late Payments: The Provider will invoice you for services rendered. Failure to pay fees on time may result in the suspension or termination of your Services.
4.4. Pricing Adjustments: The Provider reserves the right to adjust pricing at any time by providing written notice.
5.1. Provider's Rights: All rights to the Rent Pay platform and its underlying software and content remain the exclusive property of the Provider.
5.2. Client's Data: You retain exclusive rights to the data you input into the system.
6.1. Mutual Obligation: Both parties agree to keep any proprietary information disclosed during this Agreement confidential. This duty of confidentiality extends for five (5) years after the termination of the Agreement.
7.1. Notice Period: Either party may terminate this Agreement with 30 days' written notice.
7.2. Termination for Cause: The Provider may terminate this Agreement immediately if you breach a material term, fail to pay fees, or engage in prohibited activities.
7.3. Effect of Termination: Upon termination, your access to the platform will be revoked. You will have 30 days to export your data, after which the Provider may securely and permanently delete it.
8.1. Indemnity: You agree to indemnify and hold the Provider harmless from any claims or losses arising from your misuse of the platform or your violation of any laws.
8.2. Limitation of Liability: The Provider will not be liable for any indirect or consequential losses resulting from the use of the Services, unless caused by gross negligence or willful misconduct.
9.1. Uptime Commitment: The Provider will use reasonable efforts to ensure the platform meets an uptime of at least 99%.
9.2. Scheduled Maintenance: The Provider will notify you in advance of any scheduled maintenance that may impact service availability.
9.3. Unavailability: In case of unplanned unavailability, the Provider will make all reasonable efforts to restore services as quickly as possible.
10.1. Technical Support: The Provider will offer timely technical support for system issues.
10.2. Response Time: The Provider will respond to service issues within 24 hours.
11.1. Reconciliation Reports: The Provider will provide detailed transaction reconciliation reports to you on a monthly basis.
11.2. Settlement Timing: All collections are settled on the same day unless you request otherwise. External settlements are processed during business hours (Monday to Friday, 9:30 AM to 3:30 PM Ugandan Time).
This Agreement can only be amended with the mutual written consent of both parties.
This Agreement is governed by the laws of Uganda, and any disputes shall be resolved first through mediation then arbitration, whose decision will be binding.
Neither party will be liable for delays caused by events beyond their reasonable control, such as natural disasters or acts of war.
You may not assign your rights under this Agreement without the Provider's prior written consent. The Provider reserves the right to assign its rights and obligations.
Rent Pay · Plot 15A Ntinda - Nakawa Road, Kampala, Uganda · www.rentpay.co.ug
